This policy explains how we collect, use, share and protect personal information when you visit our website, design a pod, download a document, ask for a quote, book a video walkthrough, call us, order from us or otherwise deal with us in the United Arab Emirates.
Who we are
FocusPod is the trading name of Focus Pods Australia Pty Ltd, a private company registered in Australia (ACN 690 612 590, ABN 73 690 612 590). In these pages, “FocusPod”, “we”, “us” and “our” mean Focus Pods Australia Pty Ltd.
Our United Arab Emirates office: 11-17th St, Umm Ramool, Building B-2, Commercity, Dubai, UAE (visits by appointment). Company address and address for legal notices: 56 Export Drive, Molendinar QLD 4214, Australia. Email sales@focuspodae.com.
What we collect
- Contact and business details: your name, email address, phone number, organization, job role and, where you give them, your accounts payable contact and tax registration number.
- Project details: the pods and options you configure, the number of pods you need and your timeframe, delivery and billing addresses, site access information, purchase order numbers and anything you tell us about your space.
- Order and payment details: what you ordered, invoices and payment status. Card payments are processed by our checkout and payment providers. We never see or store your full card number.
- Communications: emails, form submissions, live chat messages, booking details, phone calls and any voicemail you leave.
- Website and device data: pages viewed, links clicked, device and browser information, approximate location from your IP address, and similar data collected through cookies and analytics tools.
You do not have to give us personal information, but without it we may not be able to quote, deliver or support your order.
How we use it
- To answer your questions, prepare quotes, and take, deliver, install and support your order, including warranty claims.
- To send you documents you request, such as our procurement pack or specification sheets, and to follow up on your project.
- To prioritize our follow-up using the details you give us, such as pod numbers and timeframe. We do not make decisions about you by purely automated means that have legal or similarly significant effects.
- To send marketing, only where you have agreed. Every marketing email lets you unsubscribe.
- To run, secure and improve our website, and to measure our advertising.
- To keep records, prevent fraud, recover money owed, and meet our legal, tax and accounting obligations.
We process personal data on the grounds allowed by UAE law: to perform a contract with you or respond to your request, to comply with our legal obligations, and with your consent where it is required, which you may withdraw at any time.
Who we share it with
We share personal information only as needed with the providers who help us run our business, and only for that purpose:
- Shopify, for our website, checkout and order records, and our payment processors.
- Klaviyo, for email; Formspree, for website forms; Cal.com, for walkthrough bookings; Zoom, for phone and voicemail; Microsoft, for business email.
- Google and similar analytics and advertising services, subject to your cookie choices.
- Our manufacturing, freight, delivery and installation partners, who receive the delivery details they need to make, ship and install your pod.
- Our professional advisers, insurers, banks and debt recovery agents, where needed.
We may also disclose information where the law requires it, to protect our rights, or as part of a sale or restructure of our business. We do not sell your personal information.
International transfers
We are an Australian company and some of our providers are based outside the United Arab Emirates, so your information may be stored or processed in other countries, including Australia, the United States and the country where your pod is made. We take reasonable steps to make sure it is protected to a comparable standard.
How long we keep it
- Order, invoice and tax records: seven years after the order, or longer if the law requires it.
- Enquiries, quotes and document requests that do not lead to an order: up to three years after our last contact.
- Voicemail recordings and transcripts: up to twelve months.
- Marketing records: until you unsubscribe, after which we keep only what we need to respect your choice.
We may keep information longer if we need it to deal with a claim or dispute.
Your rights
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) you can ask for information about how we process your data, and to access, correct or delete it, restrict or object to its processing, and receive a copy. You can also raise a complaint with the UAE Data Office.
To make a request, email sales@focuspodae.com. We may need to confirm your identity first. There is no charge unless a request is clearly unfounded or excessive.
Cookies
We use essential cookies to run the website and checkout. With your permission we also use analytics and advertising cookies to understand how the site is used and to measure our marketing. You can change your choice at any time through our cookie banner or your browser settings.
Security
Our website is encrypted in transit, our checkout runs on Shopify’s PCI DSS compliant platform, and access to customer records is limited to people who need it. No system is perfectly secure, so please do not send card details by email. If a data breach is likely to put you at risk, we will tell you and the relevant regulator as the law requires.
Children
Our website and products are intended for businesses and adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy. The current version is always on this page, and we will tell you directly about any significant change that affects how we use information you have already given us.